Page 38 - Designing Ways 256

HOSPITALITY

Hospitality &

Tourism

by Stienie Greyling

he hospitality and tourism
industry is a vast sector that
Tincludes all the economic activities
that directly or indirectly contribute to
or depend upon travel and tourism. This
industry sector includes Hotels, Resorts,
Restaurants and Catering.
The customer is the main reason for
the hospitality and tourism industry. If
there were no customers there would be
no business or profits. The customers
are the ones who actually provide the
money for business including the salaries.
The success of any hospitality business
depends on the return of the customers.

What are the topics on hospitality?
In research studies we can identify hospitality and tourism destination must Virtual reality tours.
several main areas of research in the have websites enriched with different It is hard for travellers to imagine
hospitality industry, such as Hospitality design and service related attributes. their next vacation rental before they
and Hotel Management, Tourism Needless to say, the trend towards arrive. How can hoteliers accurately
Management, Tourism Economics and digital and contactless services has communicate the curated charm of their
Financial Management, Convention gained new momentum since 2020. hotel to potential guests?
and Events Management and Hotel and Traditionally, customer facing services
Tourism Technology Management. are being given an overhaul, thanks to
Hospitality and Tourism, one of the more widespread use of technology
the most significant earning sectors is assisted options such as mobile check-in,
highly dependent on the effectiveness of contactless payments, voice control and
the hospitality and tourism websites. A biometrics.

38 Issue 256 • dw