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HOSPITALITY

Hospitality industry is concerned with entertainment facilities, shopping
other
providing customers with a place to
amenities
and
facilities
stay temporarily without needing to leave the resort.
by Stienie Greyling • Bed and Breakfast – Bed and Many resorts also offer all-inclusive
Breakfast or B & Bs are small pricing.
he hospitality industry is generally establishments offering overnight • Time Sharing – Finally, time-
recognised as a section of the stays and breakfast in the morning. shared accommodation is where
Twider industry, focusing on leisure • Hotels – Arguably the most obvious ownership or usage rights are shared
rather than more basic needs. form of accommodation in the between multiple people. It may be
hospitality industry, hotels cater to a house, apartment or similar type
What is the Hospitality Industry? people who require overnight or of property and each owner will
The hospitality industry refers to various long-term stays. Aside from offering typically be allocated a particular
businesses and services linked to leisure lodgings they tend to provide various time of the year when they will have
and customer satisfaction. A defining other services including room the right of use.
aspect of the hospitality industry is that service, housekeeping and facilities
it focuses on ideas of luxury, pleasure, for eating and drinking. What is Hospitality Management and its
enjoyment and experiences instead of • Motels – Motels are similar to importance?
catering to necessities and essentials. hotels, but are specifically designed It involves overseeing various aspects
for overnight accommodation by of these establishments such as guest
The difference between the Hospitality motorists. With this in mind they services, operations, marketing, finance,
Industry and the Travel Industry. are generally situated at the roadside human resources and more, with the
The hospitality and travel industries are and will have free car parking ultimate goal of providing exceptional
closely connected, but there are also some facilities. Unlike hotels, however, customer experiences and maximising
subtle differences to be aware of. On a motels usually offer little in the way profitability.
basic level, the travel or tourism industry of additional services or facilities. What does Hospitality Management
is concerned with services for people • Hostels – Hostels have communal entails?
who have travelled away from their usual accommodation where multiple It covers subjects such as agribusiness,
residence for a relatively short period. guests usually sleep in a shared room food packaging, food safety, food service
By contrast, the hospitality industry with guests renting a bed effectively. and food/culinary innovation. Journals
is concerned with leisure and consumer Bathroom and kitchen facilities are related to the field of hospitality and
satisfaction services. This may well mean usually shared and hostels offer less tourism includes subjects such as leisure
offering services to tourists. Still, it can privacy than hotels. Yet they are usually activities, cultural aspects of travel and
also include providing services to people significantly cheaper, making them a the economics of tourism.
who are not tourists, such as local people solid option for those with low budgets.
enjoying their free time or people coming • Resorts – A resort is similar to a What skills are needed to succeed in
to an area for reasons other than tourism. hotel, but will provide a wider range hospitality?
of facilities and amenities. This A good hotelier is a democrat, a
Sectors within the Hospitality Industry. means that guests can access sleeping diplomat, an acrobat, an autocrat and a
• Accommodation - The accommo- facilities, food and drink facilities, doormat, all wrapped in one. dw
dation sector of the hospitality

28 Issue 268 • dw dw • Issue 268 29