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the consumer, the supplier and consumer damage insurance to cover him, should within three months the goods present
agree to substitute any of the goods, an any damage occur during the job – having with the same problem, the goods must
amended agreement or sales record must this insurance is not mandatory but then be replaced or the purchase price
be given to the consumer. Get all changes it does help if anything gets damaged. refunded. Should there be a problem with
noted in writing and signed by both If you feel the contractor’s team is not a KSA member’s workmanship within the
parties. Remember any changes made respecting your home and leaving it in an warranty period, the KSA will step in to
once the company is on site will add time unkempt or damaged manner, notify him offer mediation. We will however always
to the completion date and the company immediately. seek to fix, repair or replace before we look
can no longer be held to the originally The Act also provides for an implied to hold our member to a refund. It is also
agreed completion date. warranty within six months from date important to note that the Act, provides
of delivery. The warranty gives the for consumers to refer any disputes to
Part G of the act – right to fair, just and consumer the right to receive goods that an applicable industry body in order to
reasonable terms & conditions: When are reasonably suitable for the purpose enforce any right in terms of the Act or
consumers enter into any agreement with that they are intended to be used for; to resolve any dispute in respect of a
a supplier for the supply of any goods are of good quality, free of defects and in transaction or agreement with a supplier.
or services, the agreement must be fair, good working order, and will be durable The KSA is the only registered body that
reasonable and just. and usable for a reasonable period of exists to mediate issues within the kitchen
time. All KSA kitchen members are held industry and is now proudly recognised by
Part H of the act – right to fair value, to a minimum of a one-year warranty the Consumer Ombuds and the National
good quality and safety: When a supplier excluding wear and tear or abuse. Consumer Council. However, we are
undertakes to perform any service for If goods are found not to comply with only mandated to act if the company
the consumer, the consumer has a right these requirements, then up to 6 months in question is a KSA member. As such
to expect the property to be in the same after receiving the goods; the supplier must we would encourage consumers and
condition as when the property was then either repair or replace the goods or industry professionals to always confirm
made available, taking into account the refund the consumer. The consumer has if a company is a KSA member before
circumstances of the supply and any other the choice as to whether they want the appointing them to a contract. dw
conditions agreed between the parties. goods repaired, replaced or their money
Ask your contractor if he has resulting refunded. If goods are repaired and then www.ksa.co.za

dw • Issue 280 19