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authority and recognition of the NCC.
           It also means they recognise the KSA as
           independent experts in the kitchen and
           built-in cupboard industry.
             The second reason for appointing a
           KSA member is that membership of our
           association is entirely voluntary.  This
           means that each KSA member has opted
           to be held accountable by an independent
           consumer and industry body to ensure
           good standards, fair dealings and recourse
           for their clients.
             If the first two reasons were not
           enough  of an excuse  to make you  look
           for  membership confirmation  from  any
           company you are talking too, membership
           of the KSA also means the following

           •   A full background and financial
               check is done on the company and
               the directors before membership is
               awarded
           •   Members must been trading stably
               for three years in order to apply
               (special circumstances can allow
               early acceptance after two years)
           •   An applying company has to be in
               good standing in the industry in
               order for them to be accepted as a
               member
           •   Kitchen members must have a
               showroom so that you can view
               their workmanship and have a clear
               expectation  of  the  quality  of  work
               you will receive.
           •   Members have  their  terms  and   •   Free advice and guidance – our   are capable of making a mistakes.  What
               conditions checked to ensure they   experienced team is only a call or   is important is that they have taken the
               are CPA compliant and fair.       an email away to answer questions   time and effort to ensure if they do make
           •   Members all offer CPA compliant   and help you through the jargon   a mistake, that you are not standing there
               warranties, and kitchen members   that often accompanies a kitchen   alone trying to handle it; that you are
               must offer a minimum of a one-year   renovation                  not sitting there alone as someone runs
               warranty excluding wear and tear or   •   Access to dispute resolution and site   away with your deposit, and that you are
               abuse                             inspections by KSA experts and KSA   not sitting alone with a half-finished job
           •   Members are continually upskilling   staff, who are trained and certified   and an absconded contractor. They have
               by making use of the courses and   mediators.                    made the choice to ensure we are there to
               training offered by the KSA.
                                              •   Use of the KSA holding account –   help, and surely, when you are weighing
                                                 this can be used to hold disputed   up between companies, knowing that one
             Looking  after the  consumer and    funds in the event of an issue arising   affords you all of the above is something
           holding our members accountable to    between the parties, or it can be used   worth making a priority.
           the quality of workmanship in their   to facilitate a change in payment   To know more about the KSA visit our
           showrooms and acceptable industry     terms, with the member allowing   website, and to read our 2025 Consumer
           norms and standards, has become a key   both member and consumer feeling   Guide visit:
           part of what the KSA does, and we are   more secure in how the financial side   www.ksa.co.za/ksa_consumer-guide/
           proud to be able to offer the following   of things is being handled.  ksa-cg-2025/KSA_ConsumerGuide2025.
           free of charge to any consumer dealing                               html                        dw
           with a KSA member
                                               We are not saying our members are
                                              perfect.  Like any person or company, they   www.ksa.co.za





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