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authority and recognition of the NCC.
It also means they recognise the KSA as
independent experts in the kitchen and
built-in cupboard industry.
The second reason for appointing a
KSA member is that membership of our
association is entirely voluntary. This
means that each KSA member has opted
to be held accountable by an independent
consumer and industry body to ensure
good standards, fair dealings and recourse
for their clients.
If the first two reasons were not
enough of an excuse to make you look
for membership confirmation from any
company you are talking too, membership
of the KSA also means the following
• A full background and financial
check is done on the company and
the directors before membership is
awarded
• Members must been trading stably
for three years in order to apply
(special circumstances can allow
early acceptance after two years)
• An applying company has to be in
good standing in the industry in
order for them to be accepted as a
member
• Kitchen members must have a
showroom so that you can view
their workmanship and have a clear
expectation of the quality of work
you will receive.
• Members have their terms and • Free advice and guidance – our are capable of making a mistakes. What
conditions checked to ensure they experienced team is only a call or is important is that they have taken the
are CPA compliant and fair. an email away to answer questions time and effort to ensure if they do make
• Members all offer CPA compliant and help you through the jargon a mistake, that you are not standing there
warranties, and kitchen members that often accompanies a kitchen alone trying to handle it; that you are
must offer a minimum of a one-year renovation not sitting there alone as someone runs
warranty excluding wear and tear or • Access to dispute resolution and site away with your deposit, and that you are
abuse inspections by KSA experts and KSA not sitting alone with a half-finished job
• Members are continually upskilling staff, who are trained and certified and an absconded contractor. They have
by making use of the courses and mediators. made the choice to ensure we are there to
training offered by the KSA.
• Use of the KSA holding account – help, and surely, when you are weighing
this can be used to hold disputed up between companies, knowing that one
Looking after the consumer and funds in the event of an issue arising affords you all of the above is something
holding our members accountable to between the parties, or it can be used worth making a priority.
the quality of workmanship in their to facilitate a change in payment To know more about the KSA visit our
showrooms and acceptable industry terms, with the member allowing website, and to read our 2025 Consumer
norms and standards, has become a key both member and consumer feeling Guide visit:
part of what the KSA does, and we are more secure in how the financial side www.ksa.co.za/ksa_consumer-guide/
proud to be able to offer the following of things is being handled. ksa-cg-2025/KSA_ConsumerGuide2025.
free of charge to any consumer dealing html dw
with a KSA member
We are not saying our members are
perfect. Like any person or company, they www.ksa.co.za
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