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HOSPITALITY

Hospitality

Trends 2024

by Stienie Greyling

s t he hospitality industry looks
towards 2024, one of the top
Atrends shaping its future is a
strong emphasis on sustainability. Hotels
and resorts are increasingly adopting eco-
friendly practices and implementing green
initiatives to reduce their environmental
impact.

As Sustainability is no longer a trend: It
is a necessity!
In 2024 guests will be more conscious of
their environmental footprint. Implement
eco-friendly initiatives, such as energy-
efficient appliances, waste reduction
programmes and locally sourced organic
ingredients in the hospitality industry.

Future top trends in hospitality industry
2024.
Artificial Intelligence.
Artificial intelligence is making its way
into everyday life more than ever before, answering frequently asked questions. for local attractions, restaurants and
and it is transforming the hospitality They offer 24/7 availability, reducing events based on each guest’s preferences.
sector as we know it. the need for guests to wait for assistance By utilising AI algorithms that learn
AI-powered chat bots can handle a from hotel staff. This improves customer from used interactions, these virtual
wide range of tasks, including reservation satisfaction levels and allows staff to focus concierges continually improve their level
bookings, room service requests, and on more complex issues. of personalisation over time.
Virtual concierges are also becoming
popular in hotels, enabling guests to Personalisation in the Digital Age.
communicate with a digital assistant via Data analytics and personalisation
voice or text commands. These virtual are transforming the way the hospitality
assistants can provide recommendations caters to its guests. With advancement in

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